Read carefully before purchasing.

Custom Declaration

We will try our best to work with customers’ request for custom declaration. However, it is customers’ responsibility to pay for the custom charges if there is any tax charged.

Make Sure Shipping Address Is Up-To-Date

Your package will be sent to your Billing Address address. Please make sure your address is correct and up-to-date before purchasing.

Signature Service For Receiving Package

Please note that Standard Shipping Does Not come with signature service, so make sure someone is home to receive your package. EMS on the other hand does come with signature service which require recipient to sign for the package.

Order Handling Time

Normally, without obstruction of bad weather, your order will be shipped within 1-2 business days.

Order Tracking

You can keep track of your package on Hong Kong Post’s website, as well as your local post office’s website.

Packaging

Your package will be double-boxed and packaged as secured as possible.

Also, please note that Hot Toys Hong Kong does not provide brown shipper for regular releases. Normally, only diecast figures, quarter scale figures and limited edition figures will come with original brown shipper.

Customer Support

Please contact toyswire@gmail.com if you encounter problems regarding your order.