Latest News

Frequently Asked Questions

Please read our FAQ before sending us a message.

What payments do you take and which currency will be charged?

shop.toyswire.com accepts Paypal and Stripe payments. Your orders will be charged in Hong Kong dollars. Please use our currency rate converter to see approximate rates.

Will there be custom charges to my order?

On the shipping label, your package will be marked as low-value and declared as a gift. So you should not be taxed  unless the custom department in your country decides to tax it mandatory. It is customers’ responsibility to pay for the custom charges if there is any. 

How well do you package?

Toyswire is well-known for it’s top-notch packaging service. Yes, we do double-box and wrap your items perfectly. Rest assured that your package will arrive at your door safe and sound. 

Your package is also insured by the post office.

Brown Shipper Box For Hot Toys Figures

Hot Toys Hong Kong does not provide brown shipper for regular releases. Normally, only diecast figures, quarter scale figures and limited edition figures will come with original brown shipper.

However, your package will be double-boxed and packaged as secured as possible.
How long does it take for delivery?

Our estimates are based on our shipping service provider the Hong Kong Post:

  • Standard Shipping (7-14 days)
  • EMS Speedpost (2 days at the earliest)
Do I need to sign for my package when it arrives?

Please note that Standard Shipping Does Not come with signature service, so make sure someone is home to receive your package. EMS on the other hand does come with signature service which require recipient to sign for the package.

How can I track my package?

Once you have made your order, your tracking number will be added to your Paypal receipt. Please use the tracking number on Hong Kong Post’s website as well as your local post office website. 

What do I need to do before ordering?

In order to protect both buyers and sellers, please make sure your Paypal address is up-to-date and matches your current shipping address. Otherwise we cannot proceed your orders.

Send us an email